Features Pricing Contact FAQ Login Get Started
Help Center

Frequently Asked Questions

Find answers to common questions about Trading-Lab's features, pricing, and platform capabilities.

General Questions

What is Trading-Lab?

Trading-Lab is an innovative platform designed to help traders improve their performance through professional guidance, advanced journaling, and proven strategies. We combine live trading positions from professional traders, emotional intelligence journaling, and comprehensive trading courses with documented high win rates.

Is Trading-Lab suitable for beginners?

Yes, Trading-Lab is suitable for traders of all experience levels. Beginners benefit from our structured approach to learning trading, step-by-step implementation guides, and the ability to follow professional trades. Our emotional intelligence journaling also helps new traders develop self-awareness early in their trading journey.

What markets and instruments are supported?

Our platform currently focuses on forex, indices, and commodities. During our alpha and beta phases, we're expanding to include cryptocurrencies and stocks. Our methodology and tools are applicable across different market types, as they focus on universal trading principles rather than market-specific strategies.

When will Trading-Lab be fully launched?

We're currently in alpha phase with limited access. We plan to start our beta program in Q3 2025 and aim for full public launch in Q4 2025. Alpha and beta testers will receive priority access to all future versions and special loyalty pricing.

Platform Questions

Is Trading-Lab web-based or a downloadable application?

Trading-Lab is entirely web-based, which means you can access it from any device with a modern web browser. There's no need to download or install any software. This ensures you can access your trading tools, journal, and course materials from desktop, laptop, tablet, or mobile devices.

Does Trading-Lab integrate with my broker?

During our alpha and beta phases, Trading-Lab doesn't directly integrate with brokers. We're focused on providing educational content, professional trade signals, and journaling tools. Broker integration is on our roadmap for future development, with select partners being added after our full launch.

Is the platform available on mobile devices?

Yes, Trading-Lab is fully responsive and works on all devices including smartphones and tablets. The interface automatically adapts to your screen size, allowing you to check professional trades, update your journal, and access educational content on the go.

How secure is my data on Trading-Lab?

Security is a top priority for us. All connections to Trading-Lab are encrypted using HTTPS, and we implement best practices for data protection including secure password hashing, two-factor authentication options, and regular security audits. Your trading journal and personal information are never shared with third parties without your explicit consent.

Features Questions

How does the live trading signals feature work?

Our professional trader shares their actual market positions in real-time. You receive notifications when they enter or exit trades, complete with detailed analysis of the setup, entry criteria, risk management parameters, and target levels. Each trade also includes a post-trade review explaining the outcome and lessons learned.

What makes your journaling system unique?

Our journaling system integrates emotional intelligence tracking with traditional trade documentation. Before entering a trade, you record your mental state, confidence level, and reasoning. After the trade, you reflect on how your emotions influenced your decisions. The platform then identifies patterns between your emotional states and trading outcomes, helping you develop greater self-awareness and discipline.

Can you explain the 85% Win Rate Strategy?

Our signature strategy teaches a specific, high-probability trading methodology that has demonstrated an 85% win rate when properly executed. The strategy includes comprehensive modules on market structure analysis, entry condition identification, position sizing, risk management, and exit strategies. Each concept is explained through video lessons, practical examples, and guided exercises.

The 85% win rate refers to the success rate of trades that meet all the specific criteria outlined in the methodology. We provide full transparency about how this win rate is calculated and the conditions under which it applies.

What trading tools are included in the platform?

Trading-Lab includes a comprehensive suite of tools to enhance your trading performance:

  • Trading Calendar: Track economic events, earnings releases, and personal trading commitments
  • Position Calculator: Calculate optimal position sizes based on your risk parameters
  • Trade Calendar: Customizable pre and post-trade Calendar to ensure consistency
  • Performance Analytics: Visual representations of your trading metrics and progress
  • Emotion & Discipline Tracking: Advanced psychological analysis tools
  • Backtesting Engine: Test your strategies with historical data

Alpha Program Questions

How do I join the alpha program?

To join our alpha program, you can apply for free alpha access on our website. We review applications and notify selected participants via email. We're accepting alpha testers in limited batches to ensure we can provide proper support and gather meaningful feedback.

What are the criteria for alpha selection?

We select alpha participants based on a variety of factors including trading experience, markets traded, time commitment, and willingness to provide detailed feedback. We aim to include traders of different experience levels to ensure our platform is accessible to everyone from beginners to professionals.

Is the Basic plan really free during alpha?

Yes! During our alpha testing phase, we're offering the Basic plan (normally $5.49/month) completely free. This gives you access to premium features like Personal Blog, Journal, Trading Calendar, and more without any cost while we continue to refine the platform.

What is expected from alpha testers?

As an alpha tester, we ask that you:

  • Use the platform regularly (at least 3 times per week)
  • Provide detailed feedback on features and any issues encountered
  • Complete short feedback surveys when requested
  • Participate in optional group feedback sessions (typically once a month)

Your input directly influences the development of Trading-Lab, helping us create the most effective platform possible.

Account Questions

How do I create an account?

During our alpha phase, you can sign up directly on our registration page. Once you create an account, you'll have immediate access to our free features and can upgrade to paid plans as needed. After public launch, the registration process will remain the same.

Can I upgrade my plan later?

Yes, you can upgrade your plan at any time from your dashboard. Your new subscription will begin immediately, and you'll be charged the prorated difference for the remainder of your billing cycle. All your existing data and entries will remain intact when you upgrade.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal through our secure Stripe payment processing. For annual subscriptions, we can also arrange direct bank transfers. In select regions, we're also testing cryptocurrency payments.

Is there a refund policy?

We offer a 30-day money-back guarantee for new subscribers. If you're not completely satisfied with your purchase, contact our support team within 30 days for a full refund. The Professional plan also includes a satisfaction guarantee.

Is my trading data confidential?

Absolutely. Your trading journal, performance data, and personal information are kept strictly confidential. We only use anonymized, aggregated data for platform improvements and may share general statistics (never individual user data) in our marketing materials. You can review our full Privacy Policy for more details.

Still have questions?

If you couldn't find the answer you're looking for, our support team is here to help.